At Pluviocar, customer satisfaction is our highest priority. We are committed to providing quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we’re here to help.

This Return & Refund Policy explains the terms and conditions for returns and refunds. By placing an order with Pluviocar, you agree to this policy.

1. Return Policy

We offer a 14-day return policy.

You may request a return within 14 calendar days from the date your order is delivered.

Unfortunately, returns requested after the 14-day return period cannot be accepted unless otherwise required by applicable law.

2. Return Eligibility

To be eligible for a return, your item must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Include all original accessories, manuals, labels, and documentation (if applicable).
• Be accompanied by proof of purchase, such as your order confirmation or receipt.

Pluviocar reserves the right to refuse returns that do not meet these requirements.

3. Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

• Gift cards
• Downloadable digital products
• Personalized or custom-made items
• Clearance or final sale items
• Perishable goods (if applicable)
• Opened personal care or hygiene products

If you are unsure whether your item qualifies for a return, please contact our customer support team before initiating a return.

4. How to Start a Return

To request a return, please contact our customer support team within 14 days of receiving your order.

Please include:

• Your order number
• Your full name
• The reason for the return
• Photos of the item if it is damaged, defective, or incorrect

Once your request has been reviewed and approved, we will provide detailed return instructions.

Please do not send items back without prior authorization, as unauthorized returns may delay or prevent processing.

5. Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

• Receiving the wrong item
• Receiving a damaged item
• Receiving a defective product

For your protection, we recommend using a trackable shipping service. Pluviocar is not responsible for returned packages that are lost or damaged during transit.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the product and its packaging

After reviewing your request, we will arrange an appropriate solution, which may include:

• A replacement
• An exchange
• A full refund

7. Refund Processing

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds are processed within 1–2 business days after the returned item has been inspected.

Refunds are issued to your original payment method. Depending on your bank or payment provider, it may take additional business days for the refund to appear in your account.

Original shipping charges are generally non-refundable unless the return is the result of our error.

8. Exchanges

We replace items only if they are:

• Damaged
• Defective
• Incorrectly shipped

All exchanges are subject to product availability. If a replacement item is unavailable, we may issue a full refund.

9. Order Cancellations

Orders may be canceled only before they have been processed or shipped.

Once an order has shipped, it cannot be canceled and must follow the return procedure outlined in this policy.

10. Refund Exceptions

Refunds may be denied or reduced if:

• The returned item has been used, damaged, or altered after delivery.
• Original packaging, accessories, or components are missing.
• The return request is submitted after the 14-day return period.
• The item is listed as non-returnable under this policy.

11. Contact Us

If you have any questions about this Return & Refund Policy or need assistance with a return, please contact us:

Pluviocar

Trade Name: Pluviocar

Website:
https://pluviocar.shop/

Contact Page:
https://pluviocar.shop/contact-us/

Address:
25675 Immokalee Rd
Immokalee, FL 34142
United States

Phone:
+1 (239) 352-1100

Email:
support@pluviocar.com

Business Hours:
Monday–Friday: 9:00 AM–7:00 PM (USA Time)

Our Commitment

At Pluviocar, we strive to ensure every customer has a positive shopping experience. Our Return & Refund Policy is designed to be fair, transparent, and easy to understand. If you have any questions or need assistance with a return or refund, our customer support team is here to help during business hours. Thank you for choosing Pluviocar.